HandyManny Custom Window Well Covers - Return & Refund Polic

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 At HandyManny Custom Window Well Covers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

1. Custom Orders: Due to the nature of our business, all custom-made window well covers, window well replacements, basement windows, picture scenes, and ladders are non-refundable and non-returnable. Each item is built to order based on the specifications provided by the customer.
2. Standard Products: If you purchased a non-customized product, you may be eligible for a return within 30 days of delivery. The product must be:
   • In its original, unused condition
   • Free from damage or alterations
   • Returned in its original packaging

🚨 Restocking Fee: A 25% restocking fee will be applied to all approved returns that are not damaged or were ordered in the wrong size by the customer.

To initiate a return, please contact our support team at:

• Email:info@CWWCovers.com
• Phone: 630-214-9821 (IL) | 303-223-7735 (CO) | Toll-Free: 888-946-2992
• Text (Photos & Dimensions): 630-345-4034 (IL) | 720-699-158 (CO)

Please provide your order number and details about the reason for the return.

• Refunds: If approved, refunds will be processed to the original payment method within 5-10 business days after the returned product is received and inspected.
• Restocking Fee: A 25% restocking fee will be deducted from the refund amount for any return that is not due to damage or defects.
• Exchanges: If an exchange is needed due to a manufacturing defect, we will replace the item at no additional cost.

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will work with you to resolve the problem promptly.

• Custom window well covers, basement windows, ladders, and picture scenes
• Products that have been installed, used, or modified
• Clearance or final sale items

• Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
• If returning an item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.

• Customers may exchange a window well cover for a different size or style, provided it is in good condition with no signs of use or damage.
• Customers are responsible for all shipping costs associated with exchanges.
• If the new cover has a price difference, the customer will be responsible for the additional cost or receive a partial refund if the replacement is of lower value.

For any inquiries regarding our return policy, please contact us at:

📞 Phone: 630-214-9821 (IL) | 303-223-7735 (CO) | 888-946-2992 (Toll-Free)

📧 Email: info@CWWCovers.com