HandyManny Custom Window Well Covers - Return & Refund Policy

 At HandyManny Custom Window Well Covers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

1. Custom Orders: Due to the nature of our business, all custom-made window well covers, window well replacements, basement windows, picture scenes, and ladders are non-refundable and non-returnable. Each item is built to order based on the specifications provided by the customer.
2. Standard Products: If you purchased a non-customized product, you may be eligible for a return within 30 days of delivery. The product must be:
   • In its original, unused condition
   • Free from damage or alterations
   • Returned in its original packaging

🚨 Restocking Fee: A 25% restocking fee will be applied to all approved returns that are not damaged or were ordered in the wrong size by the customer.

To initiate a return, please contact our support team at:

• Phone: 630-214-9821 (IL) | 303-223-7735 (CO) | Toll-Free: 888-946-2992
• Text (Photos & Dimensions): 630-345-4034 (IL) | 720-699-1581 (CO)

Please provide your order number and details about the reason for the return.

• Refunds: If approved, refunds will be processed to the original payment method within 5-10 business days after the returned product is received and inspected.
• Restocking Fee: A 25% restocking fee will be deducted from the refund amount for any return that is not due to damage or defects.
• Exchanges: If an exchange is needed due to a manufacturing defect, we will replace the item at no additional cost.

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will work with you to resolve the problem promptly.

• Custom window well covers, basement windows, ladders, and picture scenes
• Products that have been installed, used, or modified
• Clearance or final sale items

• Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
• If returning an item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.

• Customers may exchange a window well cover for a different size or style, provided it is in good condition with no signs of use or damage.
• Customers are responsible for all shipping costs associated with exchanges.
• If the new cover has a price difference, the customer will be responsible for the additional cost or receive a partial refund if the replacement is of lower value.

For any inquiries regarding our return policy, please contact us at:

📞 Phone: 630-214-9821 (IL) | 303-223-7735 (CO) | 888-946-2992 (Toll-Free)